SearchNG Reinstall Guide

Before you delete any files on your computer please contact your IT Department. If you are unsure or uncomfortable deleting files on your computer please contact a repair technician. After following the steps below, open Internet Explorer and run the app to re-download and install the application onto your computer. If your antivirus is blocking the application from running please contact your antivirus for support.

Windows Vista, 7, 8, 8.1 & 10 Users

  1. On the keyboard hold down the windows key and then press the R key and then release both keys.
  2. In the open box type in %LOCALAPPDATA%\Apps\
  3. Click OK
  4. Right click on the 2.0 folder
  5. Click Delete
  6. Click yes to confirm.
  7. Open Internet Explorer and try again.

Windows XP Users

  1. Follow all steps in the WINDOWS VISTA, 7, 8 & 10 instructions with the exception of step 2. On step 2
  2. type in “%USERPROFILE%\Loc